Privacy Policy

Introduction

Madar Logistic Platform (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.madar.app or madarplatform.com (the “Website”) or use any of our services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information directly from you when you voluntarily provide it through forms, registrations, subscriptions, surveys, transactions, or customer support requests. Information we collect may include, but is not limited to:

• Full name
• Email address
• Phone number
• Company details
• Account login details (username/password)
• Transaction details and payment information

We also automatically collect technical information from devices used to access our Services, including:

• IP address
• Browser type and version
• Device type and operating system
• Usage and browsing behavior
• Cookies and local storage data

How We Use Your Information

Your personal information may be used for:

• Providing and improving our Services
• Processing transactions and managing your account
• Enhancing user experience and customer support
• Conducting internal analysis and product optimization
• Managing surveys, promotions, and communications
• Sending periodic emails related to your inquiries, account updates, company news, and relevant offers

We explicitly use the emails and phone numbers collected through forms on our website for sales and marketing purposes, allowing our marketing and sales teams to communicate directly with you.

Sharing Your Information

We may share your information with:

• Trusted third-party service providers (for hosting, payment processing, marketing, analytics, etc.)
• Our affiliated companies and business partners
• Authorities, if legally required, or to protect our rights and public safety
• Successors in interest in case of merger, acquisitions, or business restructuring

We do not sell your personal information.

Third-Party Integrations and Services

We integrate third-party services, such as Google Maps API, analytics providers, and payment processors. Your interactions with these services are governed by their own privacy policies, and we encourage you to review their terms separately.

International Data Transfers

Your information may be transferred and processed outside of Saudi Arabia, where data protection laws may differ. We take appropriate measures to ensure your personal information remains protected in compliance with this Privacy Policy and applicable laws.

Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined above or as required by law. Upon expiration, we securely delete or anonymize your information. We implement robust security measures to protect your data; however, no system is entirely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to enhance your experience, analyze site performance, and tailor advertising. You may disable these through your browser settings, but some features of our Services may become unavailable or limited.

Your Privacy Rights

You have the right to access, correct, or delete your personal information held by us. You can withdraw your consent to receive marketing communications at any time via unsubscribe links provided in emails or by contacting us directly.

Children's Privacy

Our Services are not directed at children under 13. We do not knowingly collect or solicit personal information from minors. If we become aware of any collection of personal information from minors without consent, we will promptly delete it.

Location Data Collection and Usage

Location Information We Collect

When you use our driver application, we collect precise location data from your mobile device to provide our core transportation and logistics services. This includes:

• Real-time GPS coordinates when the app is open and in use
• Background location data when the app is running in the background to track active deliveries and routes
• Location history for completed trips and deliveries
• Route optimization data to improve service efficiency

How We Use Location Data

We use your location information for the following essential purposes:

• Service Delivery: Matching drivers with nearby delivery requests and customers
• Route Navigation: Providing turn-by-turn directions and optimal route planning
• Real-time Tracking: Enabling customers to track their deliveries and providing estimated arrival times
• Safety and Security: Monitoring driver safety, emergency response, and fraud prevention
• Service Improvement: Analyzing traffic patterns and delivery efficiency to enhance our services
• Compliance: Meeting regulatory requirements for transportation and logistics operations

Background Location Access

Our driver app requires access to your location even when the app is running in the background or when your device screen is locked. This background location access is essential for:

• Continuing to track deliveries in progress
• Providing real-time location updates to customers waiting for deliveries
• Ensuring driver safety monitoring during active work sessions
• Maintaining route optimization and navigation services
• Meeting our contractual obligations to customers expecting tracked deliveries

Location Data Sharing

We may share your location data with:

• Customers who have placed orders, to provide real-time delivery tracking
• Partner logistics companies for coordinated delivery services
• Maps and navigation service providers (such as Google Maps) for route optimization
• Emergency services when required for safety purposes
• Regulatory authorities when legally required for transportation compliance
• Service providers who help us analyze and improve our logistics operations

Your Location Privacy Controls

You maintain control over your location data through:

• App-level permissions: You can grant or revoke location access through your device settings
• Precision settings: On supported devices, you can choose between precise and approximate location sharing
• Background access: You can disable background location access, though this may limit core app functionality
• Data deletion: You can request deletion of your location history by contacting our support team
• Service termination: All location tracking stops when you log out of the driver app or deactivate your account

Location Data Security and Retention

We implement industry-standard security measures to protect your location data, including encryption during transmission and secure storage protocols. We retain location data for:

• Active deliveries: Until delivery completion plus 30 days for customer service purposes
• Historical route data: Up to 12 months for service improvement and regulatory compliance
• Aggregated analytics data: Indefinitely in anonymized form for business intelligence
• Legal compliance: As required by applicable laws and regulations

Location data is automatically deleted according to these retention schedules unless you request earlier deletion or legal obligations require longer retention.

Third-Party Location Services

Our app integrates with third-party mapping and location services, including Google Maps API. Your interactions with these services are governed by their respective privacy policies:

• Google Maps Platform Privacy Policy
• Other integrated mapping service privacy policies

We encourage you to review these third-party policies to understand how they handle location data.

Location Data and Cross-Border Transfers

Your location data may be transferred to and processed in countries outside Saudi Arabia where our service providers and partners operate. We ensure appropriate safeguards are in place for international data transfers in compliance with Saudi Arabia's Personal Data Protection Law (PDPL) and implement contractual protections with all international service providers.

Withdrawing Location Consent

You may withdraw your consent for location data collection at any time by:

1. Disabling location permissions in your device settings
2. Logging out of the driver application
3. Contacting our privacy team at info@madar.app
4. Deactivating your driver account

Please note that withdrawing location consent will prevent you from using core driver app functionalities, as location data is essential for our transportation services.

Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Updates will be posted clearly on this page, and the effective date at the top will reflect the most recent revision. Continued use of our Services after updates indicates your acceptance of the revised policy.

Governing Law

This Privacy Policy and related disputes are governed by the laws of Saudi Arabia. You agree to the exclusive jurisdiction of Saudi courts regarding any matters arising from or related to this Privacy Policy.

Contact Information

If you have questions or concerns about this Privacy Policy, please get in touch with us at:

Email: info@madar.app
Address: Sahl Al Madar, New Industrial Area, Riyadh 14336, Saudi Arabia

Thank you for choosing Madar Logistic Platform. We value your privacy and trust.